Configuration Information
This information is intended for your IT professional and your
authorized Samsung Telecommunications Dealer.
Information for the IT professional
- Firewall/Router entry
Forward a single TCP port to the
Samsung phone system or open a single port on an existing public
IP address assigned to the phone system depending upon your
configuration. We use 5100 by default but can easily change.
If your Samsung system is already configured for remote programming,
CallTraffic simply requires one additional entry with a different port
number.
- Supports Samsung upgraded phone system security
Samsung upgraded their phone system security with software
version 4.65 or higher. These enhancements require additional
configuration of the Samsung system to work with CallTraffic.
See below.
- You control access to your
CallTraffic data
You control all access to your
CallTraffic data
by assigning users, passwords and permissions.
You can maintain CallTraffic users and adjust their permissions.
If you have multiple locations, users can be allowed access to
certain sites and restricted from others. You control
all access to your data.
- Caller ID from your phone company - highly recommended
While CallTraffic does not require Caller ID
or Caller ID Name, the information generated by CallTraffic is much more useful
if this information is available. We recommend
that you have these features activated by your telco if you
have not already done so.
It may be necessary to contact your Samsung authorized dealer
to adjust settings in your phone system if caller-id service has been activated by your telco but you still don't see Caller ID number and name
information on your phone display and in your CallTraffic
reports.
Samsung Dealer Information
In most cases it is only necessary to change MMC 725 (SMDR
Options) and MMC 829 (LAN Printer Parameters). The default
settings for the remaining MMC settings are typically correct.
For your convenience we have listed all MMCs related to SMDR and
Caller ID.
Samsung MMC entries
Entries required for CallTraffic
300 – 2.5.3 - Customer on/off per station – (Default is set correctly)
- SMDR Print allows or disallows SMDR records on a per-station basis
- In some cases, company management may not wish to accumulate
records for certain stations
414 – 2.6.5 - Assign Caller ID / ANI Trunks – (Default is set correctly)
- Set all trunks for CID Trunk
(Does not apply to PRI or SIP trunks)
415 – 2.6.2 - Report trunk abandon data – (Default is set correctly)
501 – 5.14.7 - System Timers – (Default is set correctly)
- SMDR Start/DP – Delay before tracking outbound rotary phone calls
- SMDR Start/DTMF – Delay before tracking outbound DTMF phone calls
725 – 5.6.3 - SMDR Options – MUST CHANGE THIS SETTING!
- Default values must be changed for entries with **
- Not all options below appear in all Samsung software versions
Yes | Page Header |
50 | Lines Per Page |
Yes | Incoming Call |
Yes | Outgoing Call |
No | Authorize Code |
Yes | SMDR Start Time |
No | In/out group |
No | DND Call |
Yes | Wake-up call |
None | Directory Name |
Yes | Caller ID Data |
Yes ** | Abandoned Call |
00 | No of dial mask |
Yes ** | Incoming Answer |
No | Intercom Call |
No | Key MMC In/out |
Yes | Hotel Call Cost |
End | Hotel Page Feed |
0 | Hotel Start line |
No | ITP Registration |
No | Set Relocation |
Yes ** | Call Index |
No | Incom Call Resp |
829 – 5.6.2 - LAN printer Parameter –
MUST CHANGE THIS SETTING!
SMDR | Data type |
Yes | Buffer Data |
Yes | Update LAN (This saves your changes) |
PC | Destination |
5100 | LAN TCP Port (Can be changed but
must match Sea to Sea) |
NOTE: When communicating with CallTraffic
the ‘Current Status’ will show “PC” |
Samsung 4.65 or higher security settings
Samsung 7000 series systems with software versions 4.65 or higher
include multiple security enhancements which require special
settings in order to use CallTraffic.
IMPORTANT: Incorrect entries in Samsung version 4.65 and
higher can permanently lock you out of
programming and require a complete system default. Take care
when making changes!
We strongly recommend running MMC 815 to copy the database to
the Samsung memory card before making any changes. This
should allow you to regain access to the system database in case
you make a mistake.
5.13.9 - DM White List. (See required and recommended
entries below)
This setting determines what
PCs can access the system using the Device Manager software.
Note: It is optional whether or not to include the
Sea To Sea IP addresses in this table. If you choose to
add our IP addresses to this table it would then be possible for
us to log into the system to provide you with technical support,
only at your request and if you choose to also add a name and password for us to use.
This is optional on your part.
5.13.10 - Phone IP White List. This setting determines
which IP phones and LAN printers can access the system.
IMPORTANT: The Sea To Sea Communications CallTraffic
Server IP addresses must be listed here in order to use
CallTraffic.
5.13.11 - Management IP White List. This list defines
the IP addresses that are allowed for SMDR, including
CallTraffic. IMPORTANT: The Sea To Sea
Communications CallTraffic Server IP addresses must be listed
here in order to use CallTraffic.
Required entries: These two IP
addresses must be entered for the CallTraffic system to collect
data from the phone system:
50.199.106.193 and 173.186.110.225
As a dealer, in order to perform remote maintenance on the Samsung system
from your office it's necessary to include your office IP
address on the customer Samsung system. It's almost essential that you obtain a static IP
address (which won't change) for your office. This
will increase your monthly Internet bill by app. $15.
VERY Important: You absolutely MUST
add entries for the customer network to allow any programming on
the Samsung system. Without these entries you will be
locked out of the system completely and a system default would
be necessary. Our recommended entries below cover most
common network configurations.
Recommended entries: We suggest
adding these entries to all Samsung systems. This allows
local access from the customer site for common Class 'B' and Class 'C'
private networks even with subnetting. We suggest adding
these entries to 5.13.9, 5.13.10, 5.13.11:
192.168.1.255
172.16.1.255
10.0.1.255
Notes:
- The third octet should match the customer location.
The examples are just common entries.
Your customer might use 192.168.0.255 or something else.
- Important: It was previously possible to
use the wildcard 255 in the 3rd octet of the IP address.
Due to a recent software change by Samsung, doing this will make
it impossible to access the system. Only use the wildcard
.255 in the 4th octet! (IE -- This won't work:
192.168.255.255)
- Private IP addresses are not used on the public Internet
and these address ranges can only be used within private
networks. These private networks connect to the
Internet through a gateway, referred to as a router or
firewall.
The full legal range of private IP addresses are as follows:
10.0.0.0 - 10.255.255.255 (Class A)
172.16.0.0 - 172.31.255.255 (Class B)
192.168.0.0 - 192.168.255.255 (Class C)
Most smaller offices and homes use the Class C
range which allows 254 devices on the private network.
Most use either 192.168.0.xxx or 192.168.1.xxx but could be any
number range listed above.
Note that these entries have nothing to do with CallTraffic.
Most offices will be configured with a Class C or Class B
private network address scheme and these entries will work with
most configurations. Note: if you don't enter the IP
information for the local network you will be locked out of
phone system programming. There is no backdoor that can be
used to fix this.
If you added our IP addresses but forgot to add the
local customer IP addresses it could be possible for us to
access the system on your behalf and add back the correct local addresses, potentially
saving you hours or days of labor.
Caller ID settings below do not affect CallTraffic
119 – Caller ID / ANI Display
312 – Allow CID / ANI
- Controls Caller ID send and received from a phone
321 – Send CLI number
- Customize Caller ID sent with PRI, SIP or SPNET calls
420 – ANI / DNIS options
- This is used ONLY for old-style T1 phone circuits
430 – PRI Control
- Some settings affect outbound CID information on a PRI circuit
728 – CID / ANI Translation table
- Used to associate a name with a received number when CID name is not
delivered by telco
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